How payouts work

1. Platform commission

A platform commission of 10% is deducted from the item price of each sale (a different rate may be agreed for specific sellers). Your net earning for a line is simply item price − commission. Shipping charges and taxes are handled separately and are not part of your net earning. This rate is set out in Section 33 of the Artist & Seller Terms.

2. When funds become payable

After an order is marked delivered, its earnings enter a 7-day hold. This covers the buyer's return window and protects both sides in case of a return or dispute. Once the hold clears, the amount becomes payable and is queued for the next payout.

3. Payout schedule

Payouts are released within 7 business days after successful delivery and expiry of the applicable return period, as set out in Section 34 of the Artist & Seller Terms. We group all your payable earnings into a single payout batch and transfer the net amount to your verified bank account. Each payout records a bank reference (UTR) you can see in your payout history. Payouts require your bank & KYC details to be verified.

4. Refund adjustments

If an order is refunded, the corresponding earning is reversed:

• Before payout — the earning (and our commission) is simply cancelled for the refunded amount, so nothing leaves the platform.
• After payout — a negative reversal line is created and recovered from your next payout, keeping your ledger balanced.

Partial refunds are applied proportionally. Commission is refunded along with the sale, so you are never charged commission on money that was returned to the buyer.

5. Your payout report

The Earnings & Payouts page in your dashboard shows a full breakdown: gross sales, commission charged, refund adjustments, net earned, what is on hold, what is payable, and every past payout with its bank reference and status.