Shipping & Delivery Policy

Welcome to KalaCraftWorks, an online platform operated by Softwiz Circle, connecting customers with artwork, paintings, handicrafts, artistic products and other creative works.

This Shipping & Delivery Policy explains how orders placed through www.kalacraftworks.com are processed, packaged, shipped and delivered.

By placing an order through KalaCraftWorks, you agree to the terms of this Shipping & Delivery Policy together with our:

• Privacy Policy;
• Terms & Conditions;
• Return & Refund Policy; and
• Artist/Seller Terms.

We currently offer delivery to:

India: Yes
International shipping: No

If international shipping is offered:

International deliveries may be subject to:

• customs duties;
• import taxes;
• local taxes;
• customs clearance charges;
• brokerage fees;
• other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, such charges are the responsibility of the customer.

KalaCraftWorks does not control customs clearance timelines or charges imposed by foreign authorities.

After you place an order, we will process the order subject to:

• payment confirmation;
• product availability;
• seller confirmation, where applicable;
• artwork availability;
• address verification;
• fraud/security checks; and
• other necessary fulfilment checks.

Orders are generally processed within 7 business days, unless a different processing time is specified on the individual product page.

Certain artwork may be:

• made to order;
• customised;
• commissioned;
• framed after purchase;
• prepared specifically for the customer;
• shipped directly by the artist.

Such products may require additional processing time.

The estimated processing period will be displayed on the relevant product page or communicated to the customer.

For customised or commissioned artwork, production may begin only after:

• payment confirmation; and/or
• approval of specifications by the customer.

Estimated delivery time depends on:

• shipping destination;
• product availability;
• artist processing time;
• packaging requirements;
• courier availability;
• shipping method;
• customs clearance, where applicable;
• unforeseen circumstances.

Indicative domestic delivery

Metro cities: 3 to 5 business days
Other cities: 5 to 8 business days
Remote areas: 8 to 12 business days

These are estimates and not guaranteed delivery dates unless expressly stated otherwise.

Shipping charges will be displayed:

• on the product page;
• during checkout; or
• in the order confirmation,

as applicable.

Shipping charges may vary depending on:

• product size;
• weight;
• dimensions;
• destination;
• packaging requirements;
• fragile-artwork handling;
• shipping method;
• insurance requirements.

For particularly large, heavy, fragile or valuable artwork, additional shipping charges may apply.

Any additional charge requiring customer approval will be communicated before shipment where reasonably practicable.

Where free shipping is offered, the applicable terms will be displayed on the relevant product page or promotional offer.

Free shipping may not apply to:

• oversized artwork;
• exceptionally heavy products;
• remote locations;
• international orders;
• special handling;
• customised shipping arrangements;

unless expressly stated otherwise.

Once an order has been shipped, we may provide:

• shipping confirmation;
• courier name;
• tracking number;
• tracking link, where available;
• estimated delivery date.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your order includes:

• Recipient name;
• Flat/house number;
• Building/street;
• Locality;
• City;
• State;
• PIN code;
• Mobile number.

KalaCraftWorks is not responsible for delivery failure caused by an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect address, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply for re-shipment.

A request to change the delivery address may be made by contacting:

Email: softwizadmin@softwizcircle.com

Address changes are subject to:

• order status;
• seller approval, where applicable;
• courier restrictions;
• fraud/security verification.

Once an order has been dispatched, an address change may not be possible.

The courier may make multiple delivery attempts in accordance with its delivery policy.

Customers should ensure that someone is available to receive the package where required.

If the package cannot be delivered after the courier's applicable attempts, it may be returned to the seller or fulfilment location.

Any re-shipping may be subject to additional charges where the failed delivery was attributable to the customer.

Because artwork can be fragile and may be susceptible to transit damage, customers are strongly encouraged to inspect the package upon delivery.

Where practical:

1. Check the outer packaging for visible damage.
2. Take photographs/video of the package before opening.
3. Open the package carefully.
4. Inspect the artwork/product.
5. Preserve the original packaging until the product has been inspected completely.

For high-value artwork, we strongly recommend recording an uninterrupted unboxing video.

This may assist us and the seller in investigating damage or transit-related claims.

If the outer package appears seriously damaged at the time of delivery, the customer should:

• photograph the package;
• record the condition;
• inform the delivery person where appropriate;
• contact KalaCraftWorks promptly.

Please contact: softwizadmin@softwizcircle.com within 12 hours of delivery for visible transit damage.

If artwork arrives damaged, the customer should notify us as soon as reasonably possible.

Please provide:

• Order number;
• photographs of the package;
• photographs of the artwork;
• photographs of shipping labels;
• photographs/videos taken during unboxing, where available;
• description of the damage.

We may request additional information to investigate the claim.

Depending on the circumstances, we may offer:

• replacement;
• repair;
• refund;
• return and refund;
• another appropriate resolution.

The final resolution will depend on:

• nature of damage;
• availability of replacement;
• seller's obligations;
• courier investigation;
• applicable law;
• product-specific terms.

If a shipment appears to be lost in transit, KalaCraftWorks may initiate an investigation with the relevant courier or logistics provider.

Customers should contact softwizadmin@softwizcircle.com with the order number.

We will take reasonable steps to investigate and resolve the issue.

Where the customer is legally entitled to a refund or replacement, the applicable remedy will be provided in accordance with applicable law and our Return & Refund Policy.

Delivery estimates are indicative unless a guaranteed delivery commitment is expressly stated.

Delays may occur because of:

• weather;
• natural disasters;
• strikes;
• transportation disruptions;
• public holidays;
• government restrictions;
• customs clearance;
• remote-area delivery;
• courier operational issues;
• security incidents;
• force majeure events.

Where a delay is attributable to a force majeure event, the applicable statutory obligations and remedies will continue to apply.

The Consumer Protection (E-Commerce) Rules require relevant delivery/shipment information to be clearly disclosed and address certain consequences of late delivery, subject to the rules' exceptions.

KalaCraftWorks will not be responsible for delays caused by events beyond our reasonable control, including:

• natural disasters;
• floods;
• earthquakes;
• fire;
• war;
• civil unrest;
• government restrictions;
• epidemics/pandemics;
• strikes;
• transportation disruptions;
• major technology failures;
• courier network disruptions.

We will nevertheless make reasonable efforts to minimise the impact and complete delivery as soon as practicable.

For high-value artwork, we may use:

• specialised packaging;
• additional protective material;
• insured shipping;
• specialised logistics;
• signature-required delivery;
• additional verification.

Additional shipping or insurance charges may apply where disclosed before purchase.

Artists and sellers are required to package artwork appropriately for transportation.

Depending on the artwork, packaging may include:

• protective wrapping;
• corner protection;
• bubble wrap;
• foam;
• rigid boards;
• tubes;
• moisture protection;
• protective cartons;
• wooden crates;
• other suitable protective materials.

The packaging method may vary depending on:

• size;
• material;
• frame;
• glass;
• canvas;
• sculpture;
• fragility;
• shipping distance.

For framed artwork, the seller may use additional protective packaging.

If the artwork contains glass, acrylic or another fragile material, shipping requirements may differ.

Where an artwork listing specifies a particular framing or glazing arrangement, the delivered product will generally correspond to that specification, subject to reasonable variations.

Some products may have special delivery requirements.

These may include:

• large paintings;
• sculptures;
• installations;
• fragile artwork;
• custom artwork;
• framed artwork;
• oversized items.

The product page will contain additional shipping information where applicable.

If an order contains products from different artists or sellers, the products may be:

• shipped separately;
• delivered at different times;
• assigned separate tracking numbers.

The customer will not necessarily receive all products in one package.

Shipping and delivery matters are also subject to our Return & Refund Policy, available at: www.kalacraftworks.com/refund-return-policy

Where a product is defective, deficient, spurious, materially different from its advertised description or otherwise subject to a statutory remedy, the applicable rights and remedies will be honoured in accordance with applicable law.

Marketplace sellers also have obligations under the Consumer Protection (E-Commerce) Rules concerning defective/non-conforming goods and refunds.

Customised and commissioned artwork may have different cancellation, return and refund conditions because the product may have been created specifically for the customer.

The applicable terms will be disclosed before purchase.

Nothing in this policy is intended to exclude any non-waivable rights or remedies available under applicable law.

Some PIN codes may have:

• limited courier coverage;
• longer delivery periods;
• additional shipping charges.

We may contact the customer if additional charges or a different delivery arrangement is required.

Where international shipping is available:

The customer may be responsible for:

• customs duties;
• import taxes;
• VAT/GST or equivalent local taxes;
• customs clearance charges;
• brokerage fees;
• destination-country charges.

The customer is responsible for ensuring that the artwork/product can legally be imported into the destination country.

KalaCraftWorks cannot guarantee customs clearance timelines.

For shipping-related queries:

Email: softwizadmin@softwizcircle.com
Phone: +91-7057881848 / +91-9987367484
Business Hours: 10 am to 6 pm

Registered Office:
Balewadi, pune, Maharashtra, India

Softwiz Circle may update this Shipping & Delivery Policy from time to time.

The latest version will be published at: www.kalacraftworks.com/shipping-policy

The updated policy will apply from the effective date stated on the page, subject to applicable law.

This Shipping & Delivery Policy shall be governed by the laws of India, subject to applicable mandatory consumer-protection and other statutory rights.